Detalles de la obra

Título:
Organizational surveys
Subtítulo:
tools for assessment and change
Autor(es):
Kraut, Allen I., ed.
Pie de imprenta:
San Francisco: Jossey-Bass, 1996
Descripción física:
417 p. diagrs.
Idioma:
Inglés
ISBN:
978-0-7879-0234-6
Resumen:
Contiene: Part I. Purposes and uses.1. Organization surveys: tools for assessment and research. 2. The organization survey as an intervention for change. 3. The role of surveys in transforming culture: data, knowledge, and action. 4. Driving change through surveys: aligning employes, customers. 5. Multisource (360-degree) feedback: surveys for individual and organizational development. - Part II. The survey process. 6. Planing and conducting the survey: keeping strategic purpose in mind. 7. Setting expectations and reporting results: conversations with top management. 8. Dealing with the data: collection, processing, and analysis. 9. Applying alternative survey methods. 10. Feedback, action planning, and follow-through.- Part III. Special applications. 11. Life in the consortium: the Maryflower Group. 12. The multinational opinion survey. 13. Linking survey results to customer satisfaction and business performance. 14. Federal government surveys: recent practices and future directions. 15. Ethical concerns and organizational surveys.
Referencias bibliográficas:
Incluye Bibliografía
Título serie:
Jossey-Bass Business and Managment Series. Society for Industrial and Organizational Psychology Professional Practice Series
Ubicación física:
658.17 / KRA
Tipo de material:
[Material Impreso]