Organizational surveys : tools for assessment and change [Material Impreso]
Series Jossey-Bass Business and Managment Series. Society for Industrial and Organizational Psychology Professional Practice SeriesDatos de publicación: San Francisco: Jossey-Bass, 1996Descripción: 417 p. diagrsISBN: 978-0-7879-0234-6Tema(s): COMPORTAMIENTO ORGANIZACIONAL | ACTITUDES DE LOS EMPLEADOS | ETICA | EVALUACION | CULTURA ORGANIZACIONAL | EMPLEADOS | CAMBIO ORGANIZACIONAL | ENCUESTAS DE OPINIONResumen: Contiene: Part I. Purposes and uses.1. Organization surveys: tools for assessment and research. 2. The organization survey as an intervention for change. 3. The role of surveys in transforming culture: data, knowledge, and action. 4. Driving change through surveys: aligning employes, customers. 5. Multisource (360-degree) feedback: surveys for individual and organizational development. - Part II. The survey process. 6. Planing and conducting the survey: keeping strategic purpose in mind. 7. Setting expectations and reporting results: conversations with top management. 8. Dealing with the data: collection, processing, and analysis. 9. Applying alternative survey methods. 10. Feedback, action planning, and follow-through.- Part III. Special applications. 11. Life in the consortium: the Maryflower Group. 12. The multinational opinion survey. 13. Linking survey results to customer satisfaction and business performance. 14. Federal government surveys: recent practices and future directions. 15. Ethical concerns and organizational surveys.| Tipo de ítem | Biblioteca de origen | Signatura topográfica | Estado | Fecha de vencimiento | Código de barras | |
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Material Impreso
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Pocitos | 658.17 KRA ej.2 | Disponible | P09803 | ||
Libro Sala
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Pocitos | 658.17 KRA | Disponible | P09633 |
Incluye Bibliografía
Contiene: Part I. Purposes and uses.1. Organization surveys: tools for assessment and research. 2. The organization survey as an intervention for change. 3. The role of surveys in transforming culture: data, knowledge, and action. 4. Driving change through surveys: aligning employes, customers. 5. Multisource (360-degree) feedback: surveys for individual and organizational development. - Part II. The survey process. 6. Planing and conducting the survey: keeping strategic purpose in mind. 7. Setting expectations and reporting results: conversations with top management. 8. Dealing with the data: collection, processing, and analysis. 9. Applying alternative survey methods. 10. Feedback, action planning, and follow-through.- Part III. Special applications. 11. Life in the consortium: the Maryflower Group. 12. The multinational opinion survey. 13. Linking survey results to customer satisfaction and business performance. 14. Federal government surveys: recent practices and future directions. 15. Ethical concerns and organizational surveys.
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